Belle W: Support & Troubleshooting
🔌 Setting Up & Charging Your Wrist Device
The Belle W is equipped with an efficient battery that lasts **up to 7 days per charge**. We recommend charging it briefly every few days.
- Plug the charging cradle into an active wall outlet. The light on the base of the cradle will turn red.
- Place the Belle W flat into the cradle. The device speaker will announce: “Charging.”
- The battery status light will flash every 5 seconds while charging.
- Allow **2 to 3 hours** to fully charge. The light will remain a solid red.
🚨 Reading the Watch Face Status Lights
The built-in indicator status light tells you immediately how your wearable is performing:
| Light Pattern | Watch Status | What to Do |
|---|---|---|
| 🔵 Solid Blue | Emergency Call Active | The Belle W is dialing out. Wait for the operator to speak. |
| 🔴 Flashing Red (In Cradle) | Currently Charging | Leave the device in the dock to replenish the battery. |
| 🔴 Solid Red (In Cradle) | 100% Fully Charged | The battery is full. It is safe to remove and wear on your wrist. |
| 🔘 No Light Visible | Power Save / Standby | Normal status. The watch face indicator rests to conserve power. |
⏱️ Initiating a Test or Emergency Call
The entire watch face contains a large, tactical button designed to prevent accidental presses while remaining incredibly easy to trigger in an emergency.
- Press and hold the prominent center call button until the status light turns blue.
- The speaker will broadcast tones or ringing, and connect to an operator 24/7.
- Speak directly into your wrist. The built-in HD microphone will capture your voice clearly.
- If you are running a weekly test, tell the operator: “This is just a routine system test.”
🍂 Wrist-Based Fall Detection & False Alarms
The Belle W features advanced internal wrist-based fall detection algorithms. Because wrists move naturally faster than chests, Freeus built an explicit audio warning system to handle false alarms.
Canceling an Accidental Alarm:
If the watch hits a hard counter and falsely triggers, it will announce: “Fall detected, hold SOS button to cancel.”
Simply **press and hold the central button** within a few seconds. The device will say “Fall detection canceled” and safely stop the call.
⌚ How to Replace or Clean the Wristband
The Belle W utilizes integrated quick-release pins so you can swap out worn straps or switch the device over to a lanyard clip configuration easily.
- Turn the Belle W over to face its back. Locate the tiny silver **quick-release pin** on either wrist strap end.
- Slide the quick-release pin slider toward the center of the band and gently pull the strap away from the housing shell.
- To install a new band, clip one end of the metal crossbar into the hole, pull the pin slider inward, drop it into place, and let go to snap it secure!
🧼 Water Certification & Care Maintenance
Because the watch rests directly against your skin, proper care ensures it charges reliably over its lifespan.
- IP67 Water Resistance: The Belle W is fully shower-safe and rainproof. Do not worry about getting it wet while washing hands or bathing, but avoid wearing it in deep swimming pools or hot tubs.
- Weekly Contact Polish: Gently rub the gold charging plates on the back of the watch housing with a dry microfiber cloth to wipe clear any natural body oils or sweat buildup.
- Cleaning Solutions: Never spray chemical cleaning agents directly onto the watch face. Dampen a soft cloth first and wipe down external parts carefully.