Mytrex LTE: Support & Troubleshooting Guide
🔌 Setting Up & Powering Your Base Station
Your Mytrex LTE base unit connects over a cellular network, meaning it does **not require a traditional landline**. It must remain plugged into a reliable power source to monitor your wearable buttons.
- Choose a central location in your home, ideally on a sturdy table or countertop.
- Plug the power adapter into an electrical outlet that is **not** controlled by a wall switch.
- Turn the power switch on the back of the base unit to the **ON** position.
- The system features a built-in **backup battery** that keeps your system operational for up to 32–60 hours during a power outage.
🚨 Understanding the Status Light Indicators
The Status light on the top or front panel of your Mytrex LTE system lets you monitor your network connection and power health at a glance:
| Light Pattern | System Status | What to Do |
|---|---|---|
| 🟢 Solid Green | Ready / Good Cellular Signal | Normal operation. The system is armed and successfully connected to the LTE network. |
| 🟡 Solid Yellow | Weak Cellular Signal | The system works, but moving the base station closer to a window may improve the connection. |
| 🔴 Flashing Red | No Cellular Connection | The base station cannot find an LTE network. Move the station to a different room. |
| 🔋 Alternating Red/Green | AC Power Loss / Running on Battery | Check if the power cord became unplugged or if your home is experiencing a blackout. |
⏱️ Running a Routine System Test
We recommend testing your base station and wearable button **once a week** to ensure complete transmission coverage.
- Press your wearable neck pendant, wrist button, or the large **HELP Button** on the base station.
- The base unit will announce: “Dialing equipment, please stand by.”
- Wait for the monitoring center operator to greet you over the base unit’s clear speaker.
- State clearly: “This is just a routine test.”
- The specialist will verify your signal quality and close the testing ticket.
🍂 Wearable Buttons: Range & Battery Life
Your Mytrex system comes with lightweight neck pendants or wristbands. These accessories never require manual charging and feature a long-lasting **5-year battery life**.
Understanding Long-Range Coverage:
The wearable buttons can communicate with the base station from up to **600 to 1,000 feet away**, depending on your home’s layout. If you press your button outside or in the yard, the base station will still receive the alert and trigger a live emergency call.
*Note: When a wearable button’s internal battery drops low, it automatically sends a silent report to the monitoring center so a replacement device can be shipped to you.*
🔋 Resetting Your Unit (The Rear Switch Method)
If your system says an audio alert repeatedly or fails to connect after a power disruption, power cycling the base station can clear memory blockages.
How to safely perform a system reset:
Unplug the power cord from the wall outlet. Reach behind the base station and locate the small toggle switch. Flip the power switch to **OFF**. Wait **30 seconds** to let the backup battery rest, then plug the unit back into the wall and flip the toggle switch back to **ON**.
🧼 Cleaning, Maintenance & Shower Safety
Keeping your hardware free from dust protects the cellular reception and high-volume microphone sensitivity.
- Shower Safety: The wearable pendants and wristbands are **100% waterproof**. You should wear them while bathing or showering, as slippery tile surfaces are common places for household falls.
- Base Station Limitations: The main Mytrex LTE base console is an electronic item and is **not waterproof**. Keep it away from humid bathroom environments or kitchen sinks where liquid could splash inside.
- Surface Cleaning: Clean the base station buttons and your wearable straps using a slightly damp cloth with mild soap. Avoid aggressive chemical sprays or solvents that could erode the plastic casing.