Belle S

Support & Troubleshooting Guide

Quick answers to common questions to help you keep your medical alert system working properly.

⚙Simple
Solutions

♡Keep You
Safe

✓Peace
of Mind

1Setting Up & Charging Your DeviceLearn how to set up your Belle S and keep it charged for reliable protection. Illustration for Setting Up & Charging Your Device

Setting Up & Charging Your Device

Your Belle S features a stated 45-day battery life. When it is time to recharge, use the custom charging cradle.

Plug the cradle power adapter into a wall outlet not controlled by a light switch.
Place the Belle S face-forward into the cradle with the lanyard at the top.
The device will speak and state: “Charging.”
Allow 2 to 3 hours for a full charge.

Need Assistance? If you have questions about charging your Belle S or its battery life, call us at (207) 892-1454. Our local support team will be happy to help.

2Understanding the LED Status Light RingFind out what the different light colors mean and what to do. Illustration for Understanding the LED Status Light Ring

Understanding the LED Status Light Ring

The circular LED ring around the central call button communicates device status.

Light Pattern	Device Status	What to Do
🔵 Solid Blue	Active SOS Call	The unit is contacting the operator. Stand by to speak.
🔴 Flashing Red (In Cradle)	Battery Charging	Leave the device in the cradle to complete charging.
🔴 Solid Red (In Cradle)	Fully Charged	Ready for use. You can now remove it and wear it.
⚪ No Light Visible	Standby / Power Save	Normal behavior during regular wear to save energy.

Need Assistance? If your Belle S displays an unfamiliar light pattern or does not appear to be charging properly, call us at (207) 892-1454. Our local support team will help you determine what to do next.

3Running a Routine System TestCheck that your device is working properly and connected. Illustration for Running a Routine System Test

Running a Routine System Test

We recommend testing your medical alert system at least once a month to make sure it is working properly.

Press and hold the central circular SOS Button for 2 seconds.
Listen for the voice prompt: “Call in progress.”
When the specialist answers, clearly say: “This is just a routine test.”
The monitoring specialist will confirm that your Belle S is communicating properly and that you can hear and speak with the monitoring center. The specialist will then end the test call.

Follow any additional testing instructions previously supplied by us.

4Fall Detection: How it Works & False AlarmsLearn about fall detection and what to expect. Illustration for Fall Detection: How it Works & False Alarms

Fall Detection: How It Works & False Alarms

If your Belle S includes automatic Fall Detection, the device is designed to recognize certain falls and automatically contact the emergency monitoring center. Fall Detection is an optional feature and may not detect every fall. Always press your emergency button if you need help and are able to do so.

Accidental Fall Alarms: If your Belle S activates an alarm when you do not need assistance, remain available to speak with the monitoring specialist. Explain that you are safe and do not require help. If you have fallen and need assistance, stay connected and follow the specialist's instructions.

Wear the device according to the instructions supplied with your unit.

5Battery Verification (The Side Button Trick)A quick and easy way to check your battery status. Illustration for Battery Verification (The Side Button Trick)

Battery Verification (The Side Button Trick)

Your Belle S has a built-in feature that allows you to check its battery level using a voice announcement.

How to check battery level:

Briefly press the small Battery Status Button on the right edge of the unit. The speaker announces “Battery OK” or “Battery Low, please charge.”

Need Assistance? If your Belle S announces a low battery or you have difficulty checking its battery level, call us at (207) 892-1454. Our local support team will be happy to assist you.

6Cleaning, Maintenance & Shower SafetyKeep your Belle S clean and learn about safe everyday care. Illustration for Cleaning, Maintenance & Shower Safety

Cleaning, Maintenance & Shower Safety

Keeping your device clean helps maintain sound quality and reliable charging.

Shower Safety: The Belle S is designed to be water-resistant and can be worn while showering. Avoid exposing the device to soaps, shampoos, or cleaning chemicals whenever possible. Follow the manufacturer's instructions regarding water exposure and never place the device in its charging cradle while wet.
Cleaning Gold Pins: Every week, wipe the charging contacts on the back of the device with a soft, dry cloth. Dust or body oils can interfere with charging.
Speaker Guard: Gently remove lint from speaker openings without inserting anything into the holes.

STILL NEED HELP?

We're Here for You.

Questions about your Belle S? Contact the local HelpLine team for assistance.

☎ Call HelpLine
(207) 892-145424/7 emergency monitoring is provided separately.

Home Support Services, LLC

744 Roosevelt Trail, Suite 210, Windham, ME 04062

(207) 892-1454

Family-Owned Since 2002

Mon - Fri (8:00am - 4:00pm)

Saturday - Sunday CLOSED