Belle X2

Charging Your Belle X2

Keep your Belle X2 charged and ready to use. Use the charging equipment supplied with your particular unit.

1. Connect the supplied charging equipment to a suitable power source, following its labeling.
2. Place the Belle X2 in its charger as shown by the equipment instructions, ensuring it is seated correctly.
3. Check for the charging indication described in your device documentation. Do not assume the illustration's green light represents your unit's actual status.
4. If charging does not begin, check the power outlet, connection, and charging contacts. Contact HelpLine if the problem continues.

Using Your Belle X2

Wear your Belle X2 as instructed by HelpLine so it is available when you need assistance.

1. Wear the pendant securely with its emergency button accessible.
2. When you need help, activate the emergency button according to the instructions provided with your Belle X2.
3. Wait for the monitoring specialist to respond and explain what assistance you need.
4. Stay connected and follow the specialist's instructions when possible.

Troubleshooting Common Issues

• Not charging: Check the power source and that the device is seated correctly in the supplied charger.
• Unexpected lights or sounds: Record what you notice and contact HelpLine for an explanation specific to your unit.
• Difficulty connecting: Move to an area with better cellular coverage if it is safe to do so, and contact HelpLine for a device check.
• Accidental call: If a specialist answers, tell them you are safe and that the alert was accidental.

Caregiver Mobile App

Depending on your Belle X2 service configuration, an authorized caregiver may have access to information through a companion mobile app.

1. Ask HelpLine whether caregiver app access is included and enabled on your account.
2. Follow the provider's invitation and sign-in instructions; do not share your personal login credentials.
3. Check which features are available for your specific device and plan, such as location or battery information.
4. Contact HelpLine if information appears missing, delayed, or inaccurate.

Fall Detection and Accidental Alerts

If fall detection is enabled for your Belle X2 and monitoring plan, it may automatically initiate an alert after some falls. No fall detection system identifies every fall.

• If you need assistance and can reach the button, activate your emergency call manually rather than waiting for automatic detection.
• If the monitoring specialist contacts you, explain whether you need help.
• For an accidental alert, tell the specialist you are safe.

Cleaning and Caring for Your Belle X2

• Wipe the exterior gently with a soft, dry cloth. Use a slightly damp cloth only if the manufacturer permits it.
• Keep the charging contacts clean and dry, and inspect the charger and cable for damage.
• Check the lanyard regularly for wear and make sure the pendant is securely attached.
• Do not use harsh solvents, immerse the unit, or expose it to extreme heat unless specifically permitted by the manufacturer.