Mytrex MXD

Setting Up Your Mytrex MXD

Your HelpLine system is professionally installed and tested by a local technician. When you choose HelpLine, there's no need to worry about setting up your medical alert system yourself. One of our trained technicians will visit your home, connect your Mytrex MXD to your existing landline telephone service, and make sure everything is working properly. The technician will:

1. select an appropriate location for your base station.
2. connect your system to your telephone line and electrical outlet.
3. perform a range test of the transmitter.
4. test the system to confirm communication with the monitoring center.
5. show you how to use your medical alert button and answer any questions.

Our goal is simple: Before we leave your home, we want you to feel comfortable and confident using your HelpLine system.

Understanding the Status Lights

The base station uses indicators and audible messages to communicate its status. The exact meanings can vary with model configuration.

• Look at the lights on the base unit and listen for any spoken announcement or warning tone.
• If a light changes unexpectedly or a warning repeats, note the light color, whether it is steady or flashing, and any words you hear.
• Contact us to identify the meaning and determine whether service is needed.

Making an Emergency or Test Call

Your Mytrex MXD can be activated using its HELP button or a compatible wearable transmitter supplied with your system.

1. For an emergency, press the HELP button on the base unit or activate your assigned pendant or wristband by pressing and holding it for at least two seconds.
2. Allow the system to place the call. When the monitoring specialist answers, explain the assistance you need.
3. You should test your HelpLine system at least once per month. Just tell the monitoring specialist that you are testing.
4. Stay connected until the specialist confirms the test is complete.

Testing Your Pendant or Wristband Range

Your wearable transmitter communicates with the Mytrex MXD base station by radio. Its effective range depends on your home's walls, construction and surroundings.

1. A range test is typically done during installation, but can actually be done at any time and is treated as a test.
2. Wear the pendant or wristband and test from locations where you spend time, including bedrooms, bathrooms and nearby outdoor areas if applicable.
3. Wait for confirmation from the monitoring specialist after each activation.
4. If any location fails, contact us to discuss relocating the base station or other options.

Fall Detection and Accidental Alarms

Some Mytrex MXD installations may include a compatible fall-detection pendant. A standard wristband or pendant does not necessarily provide automatic fall detection.

• Ask us whether your particular transmitter and service include fall detection.
• Fall detection cannot be guaranteed to detect every fall. If you need help and can reach the button, press it for at least two seconds to remove doubt.
• If you accidentally activate your medical alert, when the monitoring specialist answers always inform the monitoring specialist that it was a false alarm and that you are safe.
• Do not assume that pressing a button again will cancel a call or stop a dispatch.

Telephone Connections, Power and Troubleshooting

• Power issue: Check that the supplied power adapter is connected securely and the outlet has power. Do not open the base station.
• Telephone problem: Check that the telephone cord is firmly connected to the proper jack and that your landline service is active.
• Unable to complete a test call: Contact us. A working household phone does not necessarily confirm the MXD can reach the monitoring center.
• Power outage: The unit has a backup battery, but runtime and battery condition vary. Check the specifications for the MXD.
• Changed telephone service: Notify us before switching to cable, fiber, internet-based phone service or a new provider so compatibility can be checked.