Mytrex LTE

Setting Up Your Mytrex LTE

Your HelpLine Technician Will:

1. Select an appropriate location in your home for the Mytrex LTE base station.
2. Connect the Mytrex LTE base station to electrical power using the manufacturer-supplied adapter.
3. Position the base station in a safe, dry location with adequate clearance to ensure reliable operation.
4. Test the Mytrex LTE system to confirm cellular communication with the monitoring center, then demonstrate how to use your medical alert button and answer any questions.

Understanding the Status Lights

Indicator lights can help identify the unit’s operating condition, but their exact meanings depend on the specific Mytrex LTE model and configuration.

1. Check whether the base is connected to power.
2. Note which indicator is illuminated or flashing, and its color.
3. If a light looks unusual or the unit announces a problem, contact us and describe exactly what you see or hear.

Making an Emergency or Test Call

In an emergency: Press your medical alert button to request help. The Mytrex LTE will connect you with the emergency monitoring center. If you are able, speak with the operator through the base station and explain your situation. Follow the operator’s instructions. If you cannot speak, the operator will follow the established emergency response procedures.

For a routine test: Simply press the button on your transmitter. Tell the monitoring operator that you are conducting a test. The routine test should be done at least once per month.

Testing Your Pendant or Wristband Range

Your wearable transmitter communicates with the base unit. Its effective range can vary with your home’s construction and surroundings.

1. A range test is typically done during installation, but can actually be done at any time and is treated as a test.
2. Wear the pendant or wristband and test from locations where you spend time, including bedrooms, bathrooms and nearby outdoor areas if applicable.
3. Station a family member at the base unit to wait for confirmation from the monitoring specialist after each activation.
4. If any location fails, contact us to discuss relocating the base station or other options.

Fall Detection and Accidental Alarms

Some Mytrex MXD installations may include a compatible fall-detection pendant. A standard wristband or pendant does not necessarily provide automatic fall detection.

• Ask us whether your particular transmitter and service include fall detection.
• Fall detection cannot be guaranteed to detect every fall. If you need help and can reach the button, press it for at least two seconds to remove doubt.
• If you accidentally activate your medical alert, when the monitoring specialist answers always inform the monitoring specialist that it was a false alarm and that you are safe.

Cellular Signal, Power & Troubleshooting

1. Make sure the supplied power adapter is firmly connected and the outlet is working.
2. If the system reports a cellular connection problem, contact us for assistance with checking its location and service status.
3. Do not open the base unit, remove internal components, or change SIM-related settings.
4. Report any recurring warning tones, unexpected indicator behavior, or unsuccessful test calls to us promptly.